Issue identifying a PDF which has form fields esp. Signature fields

Discussions about PDF management.
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logistics
Posts: 2
Joined: Fri Apr 26, 2019 11:08 pm

Issue identifying a PDF which has form fields esp. Signature fields

Post by logistics » Fri Apr 26, 2019 11:15 pm

GDPicture is not identifying a PDF which has form fields. The GetFormFieldCounts is returning 0. We are having issues with the Signature fields.
What are the various scenarios GDPicture will ignore the form fields.

Gabriela
Posts: 414
Joined: Wed Nov 22, 2017 9:52 am

Re: Issue identifying a PDF which has form fields esp. Signature fields

Post by Gabriela » Mon Apr 29, 2019 7:32 am

Hello,

GdPicture does not ignore form fields. May I ask you to share the related document, so we can replicate the issue? Could you please confirm, that you are using the latest release (https://www.gdpicture.com/download-gdpicture/)? Please also describe what kind of issues you have. Thank you.
Kind regards,

Gabriela
GdPicture Team

logistics
Posts: 2
Joined: Fri Apr 26, 2019 11:08 pm

Re: Issue identifying a PDF which has form fields esp. Signature fields

Post by logistics » Mon Apr 29, 2019 4:06 pm

Hi,
The document has some sensitive information so we cannot send that. If we edit the document in PDF Xchange editor and use that PDF then the GetFormFieldCounts will return a value. So what are the cases when this method will return a status of OK even though the form has form fields.

Thanks,
Logistics

Gabriela
Posts: 414
Joined: Wed Nov 22, 2017 9:52 am

Re: Issue identifying a PDF which has form fields esp. Signature fields

Post by Gabriela » Mon Apr 29, 2019 5:22 pm

Hello,

I understand. Unfortunately, there is no such workflow, it can be an issue within the implementation. We can sign an NDA if needed. Without providing a related document we cannot do more here. You can open a ticket on our support platform to send us a document: https://support.gdpicture.com
Kind regards,

Gabriela
GdPicture Team

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