session is unknown or expired.

Discussions about DocuVieware integration in GdPicture.NET.
Post Reply
arimoli
Posts: 2
Joined: Mon Oct 21, 2019 3:10 pm

session is unknown or expired.

Post by arimoli » Mon Oct 21, 2019 3:18 pm

Hello! I have the following error.
I already set the timeout to -1 WITHOUT success.

Attached error image. This error occurs within 20/30 seconds of opening the viewfinder.

GdPicture.Internal.Web.DocuViewareCore.Requests.SelectPageRequestCtx: session is unknown or expired.
Attachments
ErrorSession.jpeg

loicaigon
Posts: 11
Joined: Mon Oct 21, 2019 9:11 am

Re: session is unknown or expired.

Post by loicaigon » Mon Oct 21, 2019 3:39 pm

Hi,
We have received your support request and will come back to you asap.
Loic Aigon

arimoli
Posts: 2
Joined: Mon Oct 21, 2019 3:10 pm

Re: session is unknown or expired.

Post by arimoli » Mon Oct 21, 2019 4:34 pm

THanks Loic!

mikeplacko
Posts: 1
Joined: Tue Nov 19, 2019 3:20 pm

Re: session is unknown or expired.

Post by mikeplacko » Tue Nov 19, 2019 3:25 pm

We're seeing reports of similar messages as well. Using version 14.0.77. We've tried -1 and also a really large number for the Timeout property, no effect. It isn't consistent either. We are using ASP.NET State Service as the Session Manager. I don't see anywhere to configure additional properties on the viewer.
GDPicture_Error.png
Is there any update to this problem?

User avatar
Loïc
Site Admin
Posts: 5705
Joined: Tue Oct 17, 2006 10:48 pm
Location: France
Contact:

Re: session is unknown or expired.

Post by Loïc » Tue Nov 19, 2019 6:40 pm

Hi,

You should first try to update to the latest release. If the problem persists, you will have to check the way you are handling session data, especially if you you have disabled sticky sessions.

We will be able to provide any form of assistance for such but before you will really have to check if the problem persists with the latest release and if any reproduce it in a standalone app that you can share with our team through our helpdesk you can reach here: https://support.gdpicture.com

With best regards,

Loïc Carrère

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests