Gdpicture 9 - PDF Critical Issue

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ekorichard
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Gdpicture 9 - PDF Critical Issue

Post by ekorichard » Tue Nov 15, 2016 3:04 pm

Hi,

We’re experiencing a critical issue, when we’re merging a large amount of PDF files, the memory use and output file is 4GB+ with 45,000+ pages.

The PDF file is created and there are no errors from GdPicture, but when we try to view it in Adboe Reader we can see the first couple of thousand pages without a problem until we reach a certain point, then pages seems to be corrupt, and we get a error message (109) from Adobe Reader.

I’ve been looking into it abit deeper, and using GdPicture I can extract/clone pages from the corrupt file after the page that breaks the pdf, I can also extract text from the page.

But it’s not possible to view it from a certain page nor print the PDF.

This problem always occurs when we merge a large PDF file 4GB+, all is compiled in x64.

We’re running version 9 (9.4.0.11).

Is this a known issue, are there any later builds available that fixes this or do we need to upgrade to v12 to have a fix?

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Loïc
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Re: Gdpicture 9 - PDF Critical Issue

Post by Loïc » Tue Nov 15, 2016 7:22 pm

Hello,

I don't think that GdPicture 9 supports more than 2GB file creation. This has been introduced in version 10 or 11.

Have you tried with version 12? You can obtain a one mont trial key after the installation of the package that you can obtain here: http://www.gdpicture.com/download-gdpicture/

Just let me know if you need further information.

With best regards,

Loïc

ekorichard
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Joined: Tue Nov 15, 2016 2:59 pm

Re: Gdpicture 9 - PDF Critical Issue

Post by ekorichard » Tue Nov 15, 2016 7:27 pm

it works fine to create files up to about 4GB, even after i can create and process files, but when i save them they become corrupt from a certain page and forward, probably when the file exceeds that limit.

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Loïc
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Re: Gdpicture 9 - PDF Critical Issue

Post by Loïc » Tue Nov 15, 2016 7:30 pm

Yes, I know that. This issue is about a 2GB offset limitation which has been elevated starting the version 10 or 11. The file can be created and contain more than 2GB data but the internal references to position > 2GB will be truncated.

ekorichard
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Re: Gdpicture 9 - PDF Critical Issue

Post by ekorichard » Wed Nov 16, 2016 3:37 pm

Okay, so if we upgrade to version 11 or 12 we should be good and this issue has been resolved?

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Loïc
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Re: Gdpicture 9 - PDF Critical Issue

Post by Loïc » Wed Nov 16, 2016 3:43 pm

Absolutely.

ekorichard
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Re: Gdpicture 9 - PDF Critical Issue

Post by ekorichard » Wed Nov 16, 2016 6:13 pm

I just did download the trial for version 12 and added a trial key, and tried out our process, but we're actually experiencing the same problem.

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Loïc
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Re: Gdpicture 9 - PDF Critical Issue

Post by Loïc » Wed Nov 23, 2016 7:27 pm

Hi,

Sorry for the delayed reply.
Could you open a ticket into our helpdesk and provide all needed information to reproduce the issue?
See: https://support.orpalis.com/

With best regards,

Loïc

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