Search found 23 matches

by Hugo
Mon Dec 30, 2019 4:36 pm
Forum: Example requests & Code samples
Topic: Error regarding LIBEAY32.dll while running C# TWAIN Scanning sample
Replies: 1
Views: 208

Re: Error regarding LIBEAY32.dll while running C# TWAIN Scanning sample

Hi there, Thank you for contacting us. Unfortunately we cannot help you with your question as it is unrelated to our software. Re-installing GdPicture will not change this. I would recommend you try to isolate the issue on your end by making much simpler applications until you cannot isolate the iss...
by Hugo
Mon Dec 23, 2019 2:11 pm
Forum: Thumbnail Viewer Control
Topic: Thumbnail ItemText Foreground Color
Replies: 1
Views: 66

Re: Thumbnail ItemText Foreground Color

Hi Alex,

What exactly do you mean by foreground color to thumbnail itemtexts?
Feel free to send us a screenshot of what you wish to change.
by Hugo
Mon Dec 16, 2019 3:54 pm
Forum: PDF
Topic: Reading/Writing Same PDF Increases Size
Replies: 4
Views: 192

Re: Reading/Writing Same PDF Increases Size

Hey Risotoh985, For future replies, let's exchange in the ticket you have create regarding this issue allowing me to track of this. The reasoning behind this not returning all fonts in your GetFontCount method is because your fonts are not being used on your page. They are embedded into your PDF fil...
by Hugo
Mon Dec 16, 2019 3:38 pm
Forum: Document Viewing
Topic: I want to use GDViewer on the web
Replies: 3
Views: 89

Re: I want to use GDViewer on the web

Indeed both catching an client side event when annotation is added or modified is possible with DocuVieware. Using PostCustomServerAction allows applying server-side methods of AnnotationManager on a specific annotaion. Depending on your project there are multiple ways of integrating embedded image ...
by Hugo
Fri Dec 13, 2019 2:23 pm
Forum: Document Viewing
Topic: I want to use GDViewer on the web
Replies: 3
Views: 89

Re: I want to use GDViewer on the web

Hi KimYH, Although the method doesn't exist in docuvieware, you can still add embedded image annotations but these need to be added server side. In order to achieve this, you will need to use the postcustomserveraction() js function . Since this is quite a lengthy process, we'll send you the details...
by Hugo
Thu Dec 12, 2019 4:55 pm
Forum: PDF
Topic: Reading/Writing Same PDF Increases Size
Replies: 4
Views: 192

Re: Reading/Writing Same PDF Increases Size

Thanks for bringing up this issue.

For deleting unecessary & duplicate embedded fonts, we have this existing method to solve this: http://guides.gdpicture.com/content/GdP ... Fonts.html

This should solve the size problem.

Regards,
Hugo
by Hugo
Mon Dec 09, 2019 3:38 pm
Forum: PDF
Topic: Problems trying to extract an image of a pdf file
Replies: 2
Views: 48

Re: Problems trying to extract an image of a pdf file

Hi Reini, Thank you for providing a detailed post about the issue you are experiencing. First of all, could you update your GdPicture version to v14.1.46 please? Let me know if you still experience the issue in this version. If you still experience the issue, would you be able to submit a ticket her...
by Hugo
Wed Dec 04, 2019 3:12 pm
Forum: General discussions
Topic: GdPicture error .NET Core in Linux (Ubuntu)
Replies: 1
Views: 113

Re: GdPicture error .NET Core in Linux (Ubuntu)

Hi jeanleno, GdPicture is only supported in Windows as mentioned here: http://guides.gdpicture.com/content/Operating%20Requirements.html This should solve your issue. If you have any other questions feel free to contact us via ticket or post it in the different subsections of the forum. Any feedback...
by Hugo
Mon Dec 02, 2019 5:02 pm
Forum: TWAIN & WIA Acquisition
Topic: How to get extended image info of transferred page
Replies: 4
Views: 1719

Re: How to get extended image info of transferred page

Hi there,

We have a lot of documentation and some may be outdated. Would you mind linking to where we mentioned this please?
Thank you!
by Hugo
Mon Dec 02, 2019 4:59 pm
Forum: Annotations
Topic: Annotation Memory Bug
Replies: 1
Views: 101

Re: Annotation Memory Bug

Hi there,

Would you be able to provide screenshots and potentially a sample project allowing us to reproduce the behavior on our end please?
If you wish for these to remain confidential please send us a ticket here: https://orpalis.zendesk.com/hc/en-us/requests/new
Thank you!
by Hugo
Tue Nov 26, 2019 4:52 pm
Forum: Licensing
Topic: callable programs
Replies: 1
Views: 262

Re: callable programs

Hi there, I will be needing more information on the matter to make sure what you are doing complies with our EULA. It would be best for this kind of problem if we could discuss it further and via ticket. Would you be able to send us a ticket here please? https://support.gdpicture.com Send this to th...
by Hugo
Tue Nov 19, 2019 4:29 pm
Forum: Annotations
Topic: Annotation of type AnnotationComment is not visible
Replies: 1
Views: 101

Re: Annotation of type AnnotationComment is not visible

Hi there, Usually when annotations are not visible it is due to not burning it. This step is important and should not be skipped. Please make sure you are burning the annotation so it is successfully displayed in your document. The method can be found here: http://guides.gdpicture.com/content/GdPict...
by Hugo
Mon Nov 18, 2019 2:20 pm
Forum: Document Viewing
Topic: [Tutorial]Creating Images from Rectangle Selection Via Mouse
Replies: 3
Views: 4044

Re: [Tutorial]Creating Images from Rectangle Selection Via Mouse

Hi Leon, Thanks for your question! You can do this by using this method: http://guides.gdpicture.com/content/GdPicture.NET.14~GdPicture14.GdViewer~GetRectCoordinatesOnDocumentInches.html Depending on what you want to achieve do not hesitate on browsing all the GdViewer methods as you may find what y...
by Hugo
Mon Nov 18, 2019 2:07 pm
Forum: COM interoperability
Topic: GDPicture 14 + COM interop + Windows XP
Replies: 2
Views: 150

Re: GDPicture 14 + COM interop + Windows XP

Hi Fierikit, As of 2019 and for the minor updates added in 2019 we have changed this requirements. The webpage you are looking at is outdated. Please always refer to our reference guide which you can find here: http://guides.gdpicture.com/content/Operating%20Requirements.html As mentioned in our req...
by Hugo
Tue Nov 12, 2019 2:19 pm
Forum: Image Processing & Document Imaging
Topic: SelectPage failed
Replies: 1
Views: 101

Re: SelectPage failed

Hi Buzzz Thanks for contacting us. For the 1% of tiff files it does not convert would you be able to submit these files to us through a ticket please? You can submit a ticket here: https://orpalis.zendesk.com/hc/en-us/requests/new We'll be needing this to investigate and fix any potential issues wit...