Document print as pdf problem

Discussions about DocuVieware integration in GdPicture.NET.
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gboscolo
Posts: 3
Joined: Mon Sep 11, 2017 11:32 am

Document print as pdf problem

Post by gboscolo » Thu Oct 05, 2017 12:45 pm

Hi,
we're using your DocumentViewer in a .net MVC project. The version is the latest.. The problem is that, when printing the document having selected the "Print as PDF" option, it gives this error
<Error>
<Message>An error has occurred.</Message>
</Error>
Have you some tip?

Many thanks

Gianluca

User avatar
Loïc
Site Admin
Posts: 5531
Joined: Tue Oct 17, 2006 10:48 pm
Location: France
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Re: Document print as pdf problem

Post by Loïc » Sun Oct 08, 2017 3:30 pm

Hello,

Could you check you are on the latest release?

If the problem persists with it please open a ticket into our helpdesk by providing the input document used. Please also specify if the issue occurs in a particular browser. You should be also interesed in testing our online demo version here: http://www.docuvieware-demo.com

Please let me know if you need further information or assistance.

With best regards,

Loïc

gboscolo
Posts: 3
Joined: Mon Sep 11, 2017 11:32 am

Re: Document print as pdf problem

Post by gboscolo » Mon Oct 09, 2017 2:14 pm

I've tried on the online demo application but it seems to work fine... may be a license problem?

Many thanks

Gianluca

David
Posts: 57
Joined: Mon Feb 08, 2016 3:12 pm

Re: Document print as pdf problem

Post by David » Tue Oct 10, 2017 9:58 am

Hi Gianluca,

May I ask you to create a ticket on the support platform? This way we would be able to have a look at your license and verify there are no license issue.

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