MouseOver on ThumbNail

Discussions about the ThumbnailEx control of GdPicture.NET.
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rpicilli
Posts: 50
Joined: Fri Nov 25, 2011 12:39 pm

MouseOver on ThumbNail

Post by rpicilli » Fri Aug 23, 2013 1:46 pm

Dear all,

Is thare a way to get the idx (index) of the thumbnail that is under the mouse pointer?

Regards

Rogerio

rpicilli
Posts: 50
Joined: Fri Nov 25, 2011 12:39 pm

Re: MouseOver on ThumbNail

Post by rpicilli » Sat Aug 24, 2013 2:21 pm

Please is anybody taking care of this or do I need to open a support ticket?

Regards

Rogerio

rpicilli
Posts: 50
Joined: Fri Nov 25, 2011 12:39 pm

Re: MouseOver on ThumbNail

Post by rpicilli » Tue Aug 27, 2013 4:25 pm

Any answer about this topic?

rpicilli
Posts: 50
Joined: Fri Nov 25, 2011 12:39 pm

Re: MouseOver on ThumbNail

Post by rpicilli » Sun Sep 01, 2013 4:33 pm

Hi Loïc, good morning.

Could you please tell me what is the "rule" to get ours posts answered? Some posts that I put here are incredibly fast answered while others stay here forever and nobody try to answer.
I'm a developer that uses (and payed for) the GdPicture that is a realy good SDK but, like all others has particularities and issues that the User Manual do no solve. In this case, I need answers to my questions from you guys that knows the product.

Some times wait 2 weeks or more is not acceptable. My license was bought a year ago and of course I'll renew to have access to upgrade versions and mainly to have access to support.

Please don't take this remark in a wrong way but I thing your company need to change the way we have our question answered. Excuse me if this is not the right place to tell you that.

Regards

Rogerio

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Loïc
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Re: MouseOver on ThumbNail

Post by Loïc » Mon Sep 02, 2013 10:02 am

Hello Rogerio,
Could you please tell me what is the "rule" to get ours posts answered?
Please check http://www.gdpicture.com/support.php

From the technical support section:
If you have a valid SLA you can contact our technical support team by creating a ticket on the technical support department.
Support can be also delivered for free, without warranty of delay through our community forums located at http://forums.gdpicture.com.
In other words, this pace intent to be a "user to user" community forum in which our technical staff can occasionally help during they free time.

If you need priority support you have to have a valid SLA and contact us through the help desk.

Kind regards,

Loïc

rpicilli
Posts: 50
Joined: Fri Nov 25, 2011 12:39 pm

Re: MouseOver on ThumbNail

Post by rpicilli » Mon Sep 02, 2013 12:04 pm

Hi Loïc,

Thank you for your prompt reply. Could you tell me where can I find if I have a valid SLA? I know that I've bought the GdPicture SKD about a year ago.

Best regards

Rogerio

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