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Problems with License GDPicture 11.2.0.33

Posted: Fri Dec 04, 2015 1:30 pm
by win568
Hi

We ordered an Ultimate License and got with the latest version this Error:

WIA Acquisition: This Option has not be unlocked.

What can we do ??

Re: Problems with License GDPicture 11.2.0.33

Posted: Fri Dec 04, 2015 1:32 pm
by Loïc
Hi,

You should check that you are correctly unlocking the SDK.

If the problem persists please open a ticket to our helpdesk by providing a standalone application reproducing the issue. See: http://support.gdpicture.com

With best regards,

Loïc

Re: Problems with License GDPicture 11.2.0.33

Posted: Fri Dec 04, 2015 1:36 pm
by win568
Hi Loic

It is not so easy to provide a standalone application to you, because our program is a client server application, where you have to install a big SQL Server. I have deinstalled the GDPicture first than installed the newer version. After rebooting me PC I have the same failure.

Re: Problems with License GDPicture 11.2.0.33

Posted: Fri Dec 04, 2015 2:38 pm
by win568
Hi Loic

Futhermore we had another problem. A Colleague used a newer version of GDPicture (11.2.0.31), deinstalled it and installed the version 11.2.0.27. After this, the GDPicture does not work any more. We got every time an OLE Error. We found out, that, after deinstalling, a lot of the registry entries of the deinstalled version took place in the registry database. I removed all entries of the Version 11.2.0.31 manually and he can use GDPicture without any reboot or reinstall of the other Version.

Re: Problems with License GDPicture 11.2.0.33

Posted: Fri Dec 04, 2015 3:33 pm
by Loïc
Please create a standalone ticket in the appropriated section for a new issue.
About the initial problem I can't guess what the issue is without being able to reproduce it. But it sounds obvious to me that the SDK is not unlocked before using the WIA features of the toolkit.

Kind regards,

Loïc

Re: Problems with License GDPicture 11.2.0.33

Posted: Mon Dec 07, 2015 9:56 am
by win568
Hi Loic

Thank you for your answer. And how can i unlock the Feature ?? The Error occurs, when I create the Licensemanager and tried to register the Key.

Re: Problems with License GDPicture 11.2.0.33

Posted: Tue Dec 08, 2015 11:12 am
by Loïc
I don't think you are getting WIA licensing issue while you are unlocking the SDK.

To unlock just instantiate a LicenseManager object the call its registerKey method.

Regards,

Loïc

Re: Problems with License GDPicture 11.2.0.33

Posted: Wed Dec 09, 2015 8:17 am
by win568
Hi

I have fixed the Problem. For our test we used a wrong GDPicture_NET_11_TLB.pas. After generating the correct Typelibrary Import file with delphi, GDPicture Works.

Re: Problems with License GDPicture 11.2.0.33

Posted: Thu Dec 10, 2015 10:57 am
by Loïc
Thank you for the return. My guess is you've updated the Toolkit without updating the GDPicture_NET_11_TLB.pas file within your Delphi project. This must be done for each upgrade.

With best regards,

Loïc