Emails from esupport

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steves
Posts: 59
Joined: Fri Oct 17, 2008 4:38 pm

Emails from esupport

Post by steves » Fri Apr 02, 2010 1:34 pm

Hi Loic,

I keep getting emails from esupport
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: 80
Subject: Licence Key Request
Department: Support
Priority: Low
Status: Open
This is the 3rd one ive had today.

Cheers
Steve

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Loïc
Site Admin
Posts: 5580
Joined: Tue Oct 17, 2006 10:48 pm
Location: France
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Re: Emails from esupport

Post by Loïc » Fri Apr 02, 2010 2:32 pm

Hi Steve,

I am terribly sorry for this problem. To provide better support, we are installing a ticket system management and some old mails have been considered as new ones :(

The problem has been solved now. Again sorry :oops:

Cheers,

Loïc

steves
Posts: 59
Joined: Fri Oct 17, 2008 4:38 pm

Re: Emails from esupport

Post by steves » Fri Apr 02, 2010 3:49 pm

Hi Loic,

Its ok,I just thought someone was trying to spoof emails to get my license key.

No harm done :)

Cheers
Steve

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