Problem with Files

[sunseeker]

Hi Loic,

i´am using the GDViewer Control in a own written Thumbnail-Viewer. Sometimes, if i load about 15 pages from a tiff-file, the Viewer displays the first 8-10 pages correct. From page 11-15 the viewer displays only the half size from a tiff-page. I get no error! Preformance-Problem? The Computer has 2GB RAM. Any idea how to solve? Can i use any function or method to reduce the RAM/Graphic-Resources?

Greetings
Heiko

[Loïc]

Hi,

- How to reproduce this problem ?
- Could you send us the image generating this issue ?

Kind regards,

Loïc

[sunseeker]

Hello Loic,

new informations....a customer show me the problem.

1. the customer scan´s 9 pages from the scanner.
2. if i display the pages in a full window format, the viewer can´t display the whole data-informations (see screenshot 2 pages)
3. if i display the same data (no reload, no new scan) in a smaller format, the viewer can display the complete informations (see screenshot 9 pages)

In the screenshot with the 9 pages, all pages displayed 100%. If i set the hight + width from the viewer higher, the viewer display on the screenshot with the 2 pages the second page only 60%. If i set the hight from one page to full screen, the viewer display only 20%

Hardware:
- Windows 2003 Server (not Terminal)
- 2GB RAM
- 8MB Graphik-Card

Is the Graphikkard the problem?

Greetings from very hot germany (current 35° every day, and no rain)

[sunseeker]

Any solution?

[sunseeker]

More and more Customers report me the same problem! Need fast a solution!!!

...it´s no problem of a secify file. You can take any dokument file.

[Loïc]

Hi,

We are still fully unable to understand your issue. A simple screen-shot can not help

Please try to provide clear explanations and code snippet for us to reproduce your issue. I am almost sure the problem does not come from GdPicture but from your application.

Thank you for your comprehension.

Kind regards,

Loïc

[sunseeker]

The biggest problem is to reproduce the bug!

The Bug occurs now on 7 customer Computer´s. Most on Windows Server OS or in Terminal-Sessions and one customer has Windows XP. I use the gdviewer - control several times in my code. All codepoints has the same problem, so i don´t think that it´s a bug of my app. Again...i havn´t changed any code line, so i think that this can´t be a classic bug!

I have checked now all parameters, given by the gdviewer-control...

Code: Select all

    If UseDebuggingMode = True Then DebugPrint "UserControlResize-Werte"
    If UseDebuggingMode = True Then DebugPrint "Viewer.ImageHeight:" & Viewer.ImageHeight
    If UseDebuggingMode = True Then DebugPrint "Viewer.ImageWidth:" & Viewer.ImageWidth
    If UseDebuggingMode = True Then DebugPrint "Imaging1.GetHeight:" & Imaging1.GetHeight
    If UseDebuggingMode = True Then DebugPrint "Imaging1.GetWidth:" & Imaging1.GetWidth
    If UseDebuggingMode = True Then DebugPrint "UserControl.Height:" & UserControl.Height
    If UseDebuggingMode = True Then DebugPrint "UserControl.Width:" & UserControl.Width
    If UseDebuggingMode = True Then DebugPrint "Viewer.Height:" & Viewer.Height
    If UseDebuggingMode = True Then DebugPrint "Viewer.Width:" & Viewer.Width


All parameters are ok... the image is absolutly right loaded but the control display´s only about 20% - 50% of the image!! It seem´s like a rendering problem or the graphic-card has not enough memory to display....

Again: The Control load´s the image 100% (say´s the code), only if the viewer should display the image, the control show not the full image.

understand?

PS: if you have teamviewer, netviewer or any other remote-tool, we can make da "date" where i show you the problem.

[sunseeker]

Hello!!!!!!

What can i do that we find the bug????

Please, GIVE ME SUPPORT!!!

[Loïc]

Hi,

Sorry but we are still unable to reproduce the problem. As I explained before, we absolutely need to be able to reproduce it to help you. You are the only one user encountering this problem and I am almost sure the problem come from your app.
Unfortunately, a simple screen-shot or teamviewer session can't not help. If you are not able to reproduce it you can understand that we can not do more...

Kind regards,

Loïc